Privacy Policy

Introduction

gv999 ("we", "us", or "our") is committed to protecting the privacy of every player who visits or registers on our platform at gv999.lat. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have in relation to your data. By accessing or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of gv999, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. It covers our website, mobile interface, and all related services offered through gv999.lat. Our platform is strictly for adults aged 21 and above.

Information We Collect

We collect different categories of information depending on how you interact with our platform. The information we gather helps us deliver a seamless, secure, and personalised gaming experience to all users.

Personal Identification Information

• Full name and date of birth (to verify that you are 21 years of age or older)
• Email address and mobile phone number used during registration
• Residential address, including city and district within Bangladesh
• National ID (NID) number or passport number, where required for KYC verification
• Profile username and account preferences you set on the platform

Technical and Usage Information

• Device type, operating system, browser version, and unique device identifiers
• IP address and approximate geolocation data at the time of login or activity
• Gameplay history, session durations, bet sizes, and transaction records
• Cookies, local storage data, and other tracking technologies as described in our Cookies section

How We Use Your Information

gv999 uses the personal data we collect solely for legitimate operational purposes. We do not sell your data to third parties for their marketing use. Specifically, your information may be used to:

• Create and manage your gv999 account and maintain accurate account records
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels
• Verify your identity and comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Deliver personalised promotions, bonus offers, and notifications relevant to your gameplay activity
• Provide customer support and resolve disputes, technical issues, or account queries promptly
• Improve platform security, detect fraudulent activity, and enforce our Terms & Conditions and responsible gaming policies

Sharing of Your Information

gv999 does not sell, rent, or trade your personal information. We may, however, disclose your information to select third parties under the circumstances described below:

• Payment processors including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank and City Bank, solely to complete financial transactions on your behalf
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, for purposes of game delivery and integrity verification
• Fraud prevention and security service providers engaged to monitor for suspicious activity and protect platform integrity
• Competent regulatory or law enforcement authorities where we are legally compelled to disclose information, or where such disclosure is necessary to protect the rights, property, or safety of gv999, its users, or the public

Any third party receiving your information is contractually bound to handle it with the same level of care and confidentiality that gv999 applies to your data. We do not permit these parties to use your data for their own commercial purposes beyond the specific services they provide to us.

Cookies and Tracking Technologies

gv999 uses cookies, web beacons, and similar tracking technologies to operate and improve our platform. Cookies are small data files placed on your device that help us remember your preferences, keep your session active, and understand how you navigate through our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire automatically).

You may configure your browser to refuse some or all cookies, or to alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of certain features on our platform, such as staying logged in or accessing your personalised settings. We do not use tracking technologies to serve advertisements from third-party advertising networks.

Data Retention

gv999 retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfill the purposes outlined in this Privacy Policy. Specifically, transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the relevant transaction or account closure, consistent with standard financial record-keeping practices.

When your personal information is no longer required, we will securely delete or anonymise it in accordance with our internal data disposal procedures. You may request deletion of your account and associated personal data by contacting our support team, subject to our legal retention obligations.

Payment Data and Financial Transactions

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method on gv999, the transaction is processed directly through the respective payment provider's secure infrastructure. gv999 does not store your full mobile banking PIN, card number, or equivalent payment credentials on our servers. We only retain a transaction reference identifier and the outcome record necessary for account reconciliation and dispute resolution.

All financial data transmitted between your device and our platform is protected using SSL encryption. We strongly advise all players to use trusted, personal devices when accessing gv999 and to avoid conducting transactions over unsecured public Wi-Fi networks.

Your Rights Regarding Your Personal Data

As a user of gv999, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this policy:

• Right of Access — you may request a copy of the personal data we hold about you at any time
• Right of Rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right of Erasure — subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to Restrict Processing — you may request that we limit how we use your personal data in certain circumstances
• Right to Data Portability — you may request a structured, machine-readable copy of your personal data to transfer to another service provider

We will respond to all valid data rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we can proceed.

Security of Your Information

gv999 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular platform security assessments.

While we take every reasonable precaution to protect your data, no method of electronic transmission or digital storage is completely invulnerable. In the unlikely event of a data security incident, we will take prompt steps to contain it and notify affected users in accordance with applicable obligations.

Third-Party Links and Services

Our platform may reference or integrate with third-party services such as game providers and payment processors. Those third-party services operate under their own independent privacy policies, and gv999 is not responsible for their data handling practices. We encourage you to review the privacy notices of any third-party service you access in connection with your use of gv999.

Children's Privacy

gv999 is strictly an adults-only platform. We do not knowingly collect personal information from any individual under the age of 21. If you are under 21 years of age, you are not permitted to use this platform in any capacity. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data from our records. Parents and guardians who believe their child may have accessed our platform are encouraged to contact us immediately at [email protected].

Changes to This Privacy Policy

gv999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When we make material changes, we will update the Effective Date at the top of this policy and, where appropriate, notify registered users by email or via a prominent notice on the platform.

Your continued use of gv999 following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gv999 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy-related enquiries promptly and transparently.

You can reach our support team by email at [email protected]. Our team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and Khulna. We aim to respond to all privacy-related correspondence within 5 business days.